FAQ
Shipping and offers:
Do you ship overseas ?
We ship worldwide!
Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What is your shipping timeline ?
We have a super fast delivery timeline of 2-3 days for PAN Poland delivery.
Our International delivery timeline is 4-5 days.
Hurry place your order with us now!
Do you have any discount coupons ?
You can use “FIRST10” code if you are our first time buyer, for latest upcoming offers you can opt for our marketing notifications or follow us on our social media account (https://instagram.com/truebrowns?igshid=MjEwN2IyYWYwYw==).
You can avail an additional 5% off on your prepaid order!
Order Confirmation & Delivery:
Is my order confirmed ?
You will get an order confirmation message after you successfully place your order with us, the same will be shared via mail and WhatsApp. In case you still have not received it you can reach out to our support team ([email protected]).
When will the order be shipped ?
All the orders get shipped within 2-3 business days.
How can I keep track of my package?
We will be sharing the shipping confirmation along with the tracking link with you shortly after the package is dispatched from our warehouse, to your registered email ID and WhatsApp contact number.
Order Return and cancellations:
Can I return my order ?
We allow returns for domestic shipment, you can return orders within 7 days from the delivery date. There’s no additional charges for return!
Kindly apply for return/exchange via below link:
https://truebrowns.clickpost.ai/return-exchange
*Jewellery items are under no return no exchange policy, and our last grab sale items the same will be mentioned on our respective product page.
My order was cash on delivery, how will I get my refund back ?
COD Orders are eligible for below refund modes:
- Store credits - Gift card voucher against return
- Other mode- Payment link for account refund/UPI/Amazon Pay Wallet (We will be sending out a payment link for the same, you can add your details and avail the refund; same will be sent out after pick up)
Can I cancel my order ?
You will be able to cancel your order anytime before the order is shipped from our warehouse through the order summary table after logging in to your account.
We will request you to try our outfit, we offer an easy return & replacement policy!
Gift Cards
I have vohjorow gift card from my earlier purchase, how can I use them ?
We share the gift card details to your registered mail ID and text message, just scan the QR code to apply the same for your next purchase or simply copy/paste your card voucher code on the gift card box (just below the discount tab) at the time of checkout.
Offline store
Do you have any offline store or showroom available where we can visit and try your outfits ?
Here's where you can find us:
*Shoppers Stop*
1. Shoppers Stop Limited - Juhu
2.Shoppers Stop Limited-ALPHA AHMEDABAD
*College Shop Poland* - Ashok Nagar, Bangalore
*Nykaa Fashion* - Indiranagar, Bangalore
*Mitti Lifestyle*, - Ahmedabad
*Iconic-Adree mall*, - Gurgaon
*Iconic Esplanade Mall* - Bhubaneswar
*Iconic Vivian Square Mall*- Ahmedabad
*DLF Avenue*- Saket, DelhiAny other questions ?
You can contact us through our contact page!
Or mail us at [email protected]
We will be happy to assist you!